Shipping policy

Shipping Policy

Rimarl Shipping Policy

At Rimarl, our goal is to provide a smooth and reliable shopping experience. We work hard to ensure that every order is delivered safely and on time. Please review the following shipping and order-related terms before making a purchase.

Shipping Information

All orders placed through the Rimarl website will be shipped to the delivery address provided during checkout.

If you wish to send products to multiple addresses, please place separate orders for each destination.

We partner with trusted courier services to deliver orders across Pakistan. Rimarl reserves the right to select or change courier partners whenever necessary to ensure efficient delivery.

Currently, we only accept and deliver orders within Pakistan. International shipping is not available at this time.

Delivery Charges

We offer Free Delivery Nationwide on all orders unless otherwise stated during promotional campaigns.

Customers are not required to pay any additional charges to the courier rider apart from the amount mentioned in the order confirmation.

Estimated Delivery Time

Delivery times may vary depending on your location:

  • Major Cities: 3–5 working days
  • Other Areas: 5–8 working days

Orders may occasionally experience delays due to:

  • Public holidays
  • Weather conditions
  • Courier service disruptions
  • High order volumes
  • Other unforeseen circumstances

Rimarl will make reasonable efforts to keep customers informed regarding significant delays.

Order Processing

Orders are processed from Monday to Saturday.

Orders placed on Sundays or public holidays will be processed on the next working day.

Once an order has been successfully placed, customers will receive an order confirmation through email, SMS, or phone call.

Order Tracking

After dispatch, customers may receive shipment tracking information, allowing them to monitor the status of their order.

If tracking details are not received within a reasonable period, customers may contact Rimarl Customer Support for assistance.

Packaging & Invoices

Orders are generally shipped together in one package whenever possible.

In situations where product availability differs, Rimarl may ship items separately without additional charges.

An invoice or order summary may be included with your shipment or sent electronically.

Payment Methods

We offer secure payment options, including:

  • Cash on Delivery (COD)
  • Online Payments (where available)

For Cash on Delivery orders, payment must be made directly to the courier representative at the time of delivery.

Online transactions are processed through secure payment gateways for customer protection.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team within 24 hours of receiving your order.

To help us process your request quickly, please provide:

  • Your Order Number
  • Product Photos
  • A brief description of the issue

Failure to report the issue within the specified timeframe may affect claim eligibility.

Order Cancellation Policy

Customers may request order cancellation before the order has been dispatched.

Once an order has been shipped and handed over to the courier service, cancellation requests may no longer be accepted.

To request a cancellation, customers should contact Rimarl Customer Support as soon as possible after placing the order.

If payment was made online and the cancellation is approved, the refund will be processed according to the applicable payment provider's timelines.

Unclaimed Orders

If a customer fails to receive, collect, or respond regarding an order after multiple contact attempts, Rimarl reserves the right to cancel the order and return the package to our warehouse.

Any prepaid orders will be handled according to our Refund Policy and applicable operational costs.

Customer Responsibility

Customers are responsible for providing accurate:

  • Name
  • Phone Number
  • Shipping Address
  • Delivery Information

Rimarl shall not be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Policy Updates

Rimarl reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our website.